Business policy

 

Thank you for choosing our spa for your relaxation and rejuvenation needs. To ensure a pleasant and safe experience for all our guests, we have established the following policies. We kindly ask that you review and adhere to them during your visit:

APPOINTMENTS

We recommend scheduling appointments in advance to secure your preferred date and time. Walk-in clients are welcome, but availability cannot be guaranteed. Please arrive 10-15 minutes before your scheduled appointment to allow time for check-in and relaxation.

CANCELATIONS & RESCHEDULING

Cancellations and Rescheduling: If you need to cancel or reschedule your appointment, we kindly request a minimum of 24 hours’ notice. Failure to provide sufficient notice may result in a cancellation fee. For group bookings or specialized treatments, a longer notice period may apply, and our staff will provide specific details at the time of booking.

LATE ARRIVALS

We understand that unforeseen circumstances may cause delays. However, arriving late for your appointment may result in a shortened treatment time, as a courtesy to our other guests who have scheduled appointments after yours. The full treatment price will still apply.

AGE RESTRICTIONS

Our spa welcomes guests of 18 years and older. Guests under the age of 18 may receive treatments with written parental or guardian consent, and a parent or guardian must be present during the treatment.

HEALTH CONDITIONS

For your safety, please inform our staff of any medical conditions, allergies, or injuries that may affect your spa experience or the choice of treatments. This information will help us tailor the services to your specific needs and ensure your well-being during the visit.

PREGNANCY

If you are pregnant or suspect you may be, please notify us at the time of booking. Our therapists are trained to provide specialized prenatal treatments, and certain treatments may need to be modified or avoided during pregnancy for your safety and comfort.

PERSONAL BELONGINGS

We recommend leaving valuable items at home. The spa cannot be held responsible for the loss or damage of personal belongings brought onto the premises.

MOBILE DEVICES

To maintain a tranquil and peaceful environment, we kindly request that you turn off or silence your mobile devices and refrain from using them during your time at the spa. This will contribute to a relaxing experience for all guests.

CONDUCT

We strive to create a peaceful atmosphere for all our guests. Please speak softly and refrain from disruptive behavior that may disturb other’s. We reserve the right to refuse service to any guest engaging in inappropriate or disrespectful behavior.

PHOTO

We always love to see our progress and taking pictures is a great way to see.  Please be aware photos taken of you is for the company marketing purposes.

GRATUITY

If you are pleased with the service provided by our staff, gratuities are appreciated. You may choose to leave a gratuity at the reception desk or directly with your therapist. The amount is at your discretion.

GIFT CERTIFICATE 

Gifts certificate for our spa services are available for purchase. They are non-refundable and must be presented at the time of redemption. Lost or stolen gift certificates cannot be replaced.

PAYMENTS

We currently only accept cash or Zelle.

We appreciate your cooperation in adhering to these spa policies. If you have any questions or require further clarification, please do not hesitate to ask our staff. We hope you have a wonderful experience at our spa.

We offer free consultation on all our Body Sculpting, Facial, Permanent Makeup & Health Coach treatments.

You are aware that this policy releases the company from any liability or claims. You fully understand the terms and conditions of our policy.

Feel free to reach out to us for any questions. 

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